FAQs

Is it possible to re-encode every VOD in a specific folder or the Library root?

To bulk re-encode you have to submit a request to our Support at support@mainstreaming.tv

Is it possible to re-encode every VOD in a specific folder or the Library root?

To bulk re-encode you have to submit a request to our Support at support@mainstreaming.tv

Is it possible to re-encode every VOD in a specific folder or the Library root?

To bulk re-encode you have to submit a request to our Support at support@mainstreaming.tv

Is it possible to trim a VOD twice?

You can trim the original VOD as many times as you like.
It is not possible to trim again an already trimmed version of the original VOD.

Is it possible to trim a VOD twice?

You can trim the original VOD as many times as you like.
It is not possible to trim again an already trimmed version of the original VOD.

Is it possible to trim a VOD twice?

You can trim the original VOD as many times as you like.
It is not possible to trim again an already trimmed version of the original VOD.

Can I open two Properties at the same time

You can have two Properties opened at the same time if you are using two different browsers.
Never open different Properties in the same browser.

Can I open two Properties at the same time

You can have two Properties opened at the same time if you are using two different browsers.
Never open different Properties in the same browser.

Can I open two Properties at the same time

You can have two Properties opened at the same time if you are using two different browsers.
Never open different Properties in the same browser.

Is it possible to auto play my content?

Only some browsers give you the opportunity to automatically start your content and only if they are set up to start on mute.For those reasons, you need to enable both Autoplay and Start Mute for iFrame or JavaScript, depending on what you use, in the Embed tab of your content.

Is it possible to auto play my content?

Only some browsers give you the opportunity to automatically start your content and only if they are set up to start on mute.For those reasons, you need to enable both Autoplay and Start Mute for iFrame or JavaScript, depending on what you use, in the Embed tab of your content.

Is it possible to auto play my content?

Only some browsers give you the opportunity to automatically start your content and only if they are set up to start on mute.For those reasons, you need to enable both Autoplay and Start Mute for iFrame or JavaScript, depending on what you use, in the Embed tab of your content.

Where I will find the VOD generated from my recorded Live?

You will always find the recordings in the Library root.

Where I will find the VOD generated from my recorded Live?

You will always find the recordings in the Library root.

Where I will find the VOD generated from my recorded Live?

You will always find the recordings in the Library root.

How should I set my Keyframe/GOP for live?

The keyframe should be passed at every GOP interval.
If you are using 25fps (recommended), the GOP should be a multiple of 25 – from 1 to 8 keyframes
From our Source control panel on Media Manager you can see the three pre-set settings, clicking on them you’ll notice the RTMP string changing:

DEFAULT (rtmp://bc.msmdn.net/event/…): recommended setting = keyframe 3 or GOP 75
LOW DELAY (rtmp://bc.msmdn.net/eventll/…): recommended setting = keyframe 1 or GOP 25
HIGH BUFFER (rtmp://bc.msmdn.net/eventhb/…): recommended setting = keyframe 6 or GOP 150

In this way the keyframe/GOP will match with the chunks length so the streaming will be optimized for the bandwidth, obtaining a better quality with the same bitrate.

How should I set my Keyframe/GOP for live?

The keyframe should be passed at every GOP interval.
If you are using 25fps (recommended), the GOP should be a multiple of 25 – from 1 to 8 keyframes
From our Source control panel on Media Manager you can see the three pre-set settings, clicking on them you’ll notice the RTMP string changing:

DEFAULT (rtmp://bc.msmdn.net/event/…): recommended setting = keyframe 3 or GOP 75
LOW DELAY (rtmp://bc.msmdn.net/eventll/…): recommended setting = keyframe 1 or GOP 25
HIGH BUFFER (rtmp://bc.msmdn.net/eventhb/…): recommended setting = keyframe 6 or GOP 150

In this way the keyframe/GOP will match with the chunks length so the streaming will be optimized for the bandwidth, obtaining a better quality with the same bitrate.

How should I set my Keyframe/GOP for live?

The keyframe should be passed at every GOP interval.
If you are using 25fps (recommended), the GOP should be a multiple of 25 – from 1 to 8 keyframes
From our Source control panel on Media Manager you can see the three pre-set settings, clicking on them you’ll notice the RTMP string changing:

DEFAULT (rtmp://bc.msmdn.net/event/…): recommended setting = keyframe 3 or GOP 75
LOW DELAY (rtmp://bc.msmdn.net/eventll/…): recommended setting = keyframe 1 or GOP 25
HIGH BUFFER (rtmp://bc.msmdn.net/eventhb/…): recommended setting = keyframe 6 or GOP 150

In this way the keyframe/GOP will match with the chunks length so the streaming will be optimized for the bandwidth, obtaining a better quality with the same bitrate.

What browsers are supported by Media Manager

Our platform supports:

Google Chrome
Firefox

What browsers are supported by Media Manager

Our platform supports:

Google Chrome
Firefox

What browsers are supported by Media Manager

Our platform supports:

Google Chrome
Firefox

Is Media Manager accessible from mobile devices?

To ensure the best User Experience, our platform is accessible by desktop browsers only.

Is Media Manager accessible from mobile devices?

To ensure the best User Experience, our platform is accessible by desktop browsers only.

Is Media Manager accessible from mobile devices?

To ensure the best User Experience, our platform is accessible by desktop browsers only.

What is the technical architecture of your service?

Our technical architecture is made up of our HyperNodes & edge servers owned and operated by us that are hosted in specific datacenters geographically distributed globally, while being interconnected with over 4,500 ISPs and Telco’s to directly optimize and increase our delivery efficiency.

What is the technical architecture of your service?

Our technical architecture is made up of our HyperNodes & edge servers owned and operated by us that are hosted in specific datacenters geographically distributed globally, while being interconnected with over 4,500 ISPs and Telco’s to directly optimize and increase our delivery efficiency.

What is the technical architecture of your service?

Our technical architecture is made up of our HyperNodes & edge servers owned and operated by us that are hosted in specific datacenters geographically distributed globally, while being interconnected with over 4,500 ISPs and Telco’s to directly optimize and increase our delivery efficiency.

Can you please describe the technical measures you adopted to ensure service continuity?

A service continuity process is in place. If a node goes down, backup servers are available to make sure the content remains available and protected. All system security is fully compliant with ISO 27001 and in the process of being certified.

Can you please describe the technical measures you adopted to ensure service continuity?

A service continuity process is in place. If a node goes down, backup servers are available to make sure the content remains available and protected. All system security is fully compliant with ISO 27001 and in the process of being certified.

Can you please describe the technical measures you adopted to ensure service continuity?

A service continuity process is in place. If a node goes down, backup servers are available to make sure the content remains available and protected. All system security is fully compliant with ISO 27001 and in the process of being certified.

What are the techical measures you adpot to protect data?

A service continuity process is in place. If a node goes down, backup servers and infrastructure are available to ensure the resilience of services and that content remains available and protected. The infrastructure is certified in accordance with the ISO/IEC 27001 standard for information security and the ISO 22301 standard for business continuity.

What are the techical measures you adpot to protect data?

A service continuity process is in place. If a node goes down, backup servers and infrastructure are available to ensure the resilience of services and that content remains available and protected. The infrastructure is certified in accordance with the ISO/IEC 27001 standard for information security and the ISO 22301 standard for business continuity.

What are the techical measures you adpot to protect data?

A service continuity process is in place. If a node goes down, backup servers and infrastructure are available to ensure the resilience of services and that content remains available and protected. The infrastructure is certified in accordance with the ISO/IEC 27001 standard for information security and the ISO 22301 standard for business continuity.

Do you provide an escalation procedure to manage critical situations? Which contacts could we call in such a situation?

Every client is managed by his own escalation manager.

Do you provide an escalation procedure to manage critical situations? Which contacts could we call in such a situation?

Every client is managed by his own escalation manager.

Do you provide an escalation procedure to manage critical situations? Which contacts could we call in such a situation?

Every client is managed by his own escalation manager.

In which hours do you provide a support service? In which languages?

We provide support in 3 tiers, in Italian and English:

Regular – 9:00am to 6:00pm CET (Monday to Friday)
Extended – 9:00am to 12:00pm CET
24/7 support

In which hours do you provide a support service? In which languages?

We provide support in 3 tiers, in Italian and English:

Regular – 9:00am to 6:00pm CET (Monday to Friday)
Extended – 9:00am to 12:00pm CET
24/7 support

In which hours do you provide a support service? In which languages?

We provide support in 3 tiers, in Italian and English:

Regular – 9:00am to 6:00pm CET (Monday to Friday)
Extended – 9:00am to 12:00pm CET
24/7 support

What was the uptime of your platfor in the last year? And the longest outage?

Our uptime has been 100%.
We haven’t had an outage so far.

What was the uptime of your platfor in the last year? And the longest outage?

Our uptime has been 100%.
We haven’t had an outage so far.

What was the uptime of your platfor in the last year? And the longest outage?

Our uptime has been 100%.
We haven’t had an outage so far.

Which reports do you provide to monitor the technical performance of your platform?

We do have the ability to provide custom logs, however, everything is tracked in our Analytics section on Media Manager, like: CDN, Origin, Edge, Content views/traffic and Unique Users.

Which reports do you provide to monitor the technical performance of your platform?

We do have the ability to provide custom logs, however, everything is tracked in our Analytics section on Media Manager, like: CDN, Origin, Edge, Content views/traffic and Unique Users.

Which reports do you provide to monitor the technical performance of your platform?

We do have the ability to provide custom logs, however, everything is tracked in our Analytics section on Media Manager, like: CDN, Origin, Edge, Content views/traffic and Unique Users.

What are the technical performance parameters of your platform? For instance, what is the video resolution? What is the maximum lag for the video stream? What is the minimum bandwidth requirements for attendees?

The video resolution depends on what is ingested into the platform.

Video Resolutions for Live range from 1080p with 3.7Mbps to 240 SD with .34 Mbps.

The delivery time ranges upon 3 choices:

Default – 20 to 30 seconds
Low Delay – 7 seconds
High Buffer – 50 seconds

What are the technical performance parameters of your platform? For instance, what is the video resolution? What is the maximum lag for the video stream? What is the minimum bandwidth requirements for attendees?

The video resolution depends on what is ingested into the platform.

Video Resolutions for Live range from 1080p with 3.7Mbps to 240 SD with .34 Mbps.

The delivery time ranges upon 3 choices:

Default – 20 to 30 seconds
Low Delay – 7 seconds
High Buffer – 50 seconds

What are the technical performance parameters of your platform? For instance, what is the video resolution? What is the maximum lag for the video stream? What is the minimum bandwidth requirements for attendees?

The video resolution depends on what is ingested into the platform.

Video Resolutions for Live range from 1080p with 3.7Mbps to 240 SD with .34 Mbps.

The delivery time ranges upon 3 choices:

Default – 20 to 30 seconds
Low Delay – 7 seconds
High Buffer – 50 seconds

Is it possible to restream my live events on social networks?

Yes, our platform gives you the opportunity to restream your events on every social network that accept RTMP.

Is it possible to restream my live events on social networks?

Yes, our platform gives you the opportunity to restream your events on every social network that accept RTMP.

Is it possible to restream my live events on social networks?

Yes, our platform gives you the opportunity to restream your events on every social network that accept RTMP.

Is it possible to extend the duration of the API token?

Yes, you can change the global duration in the tab API from the Property Settings panel.

Is it possible to extend the duration of the API token?

Yes, you can change the global duration in the tab API from the Property Settings panel.

Is it possible to extend the duration of the API token?

Yes, you can change the global duration in the tab API from the Property Settings panel.

How can I manually purge a Origin content from the CDN cache?

A purge is done to clear the Cache of the CDN to make room for the substitutive Origin contents (Push/Pull).
A Purge is used to clean, usually used because a file is being replaced and when the old content is needed to be replaced with the new. Then the Purge is performed to make the next user requesting that content receive the new content because the cache is updated.
To PURGE a content on the CDN you need to execute this HTTP call:

Method: POST

Endpoint: https://api.msmdn.net/v2/cdn/purge/url
Header: – Content-Type: “application/json” – Authorization: “Bearer {Token}”
QueryString Param: url

Example of the HTTP Call:

curl –location –request POST “https://api.msmdn.net/v2/cdn/purge/url?url={url}” \
–header “Content-Type: application/json”
–header “Authorization: Bearer {Token}”

NOTE: The URLs that need to be purged can be as many as you want but they have to be in the body of the of the HTTP call

It is possible to execute the Purge from the Origin Push/Pull detail in Media Manager as well, in the Purge Cache section?

How can I manually purge a Origin content from the CDN cache?

A purge is done to clear the Cache of the CDN to make room for the substitutive Origin contents (Push/Pull).
A Purge is used to clean, usually used because a file is being replaced and when the old content is needed to be replaced with the new. Then the Purge is performed to make the next user requesting that content receive the new content because the cache is updated.
To PURGE a content on the CDN you need to execute this HTTP call:

Method: POST

Endpoint: https://api.msmdn.net/v2/cdn/purge/url
Header: – Content-Type: “application/json” – Authorization: “Bearer {Token}”
QueryString Param: url

Example of the HTTP Call:

curl –location –request POST “https://api.msmdn.net/v2/cdn/purge/url?url={url}” \
–header “Content-Type: application/json”
–header “Authorization: Bearer {Token}”

NOTE: The URLs that need to be purged can be as many as you want but they have to be in the body of the of the HTTP call

It is possible to execute the Purge from the Origin Push/Pull detail in Media Manager as well, in the Purge Cache section?

How can I manually purge a Origin content from the CDN cache?

A purge is done to clear the Cache of the CDN to make room for the substitutive Origin contents (Push/Pull).
A Purge is used to clean, usually used because a file is being replaced and when the old content is needed to be replaced with the new. Then the Purge is performed to make the next user requesting that content receive the new content because the cache is updated.
To PURGE a content on the CDN you need to execute this HTTP call:

Method: POST

Endpoint: https://api.msmdn.net/v2/cdn/purge/url
Header: – Content-Type: “application/json” – Authorization: “Bearer {Token}”
QueryString Param: url

Example of the HTTP Call:

curl –location –request POST “https://api.msmdn.net/v2/cdn/purge/url?url={url}” \
–header “Content-Type: application/json”
–header “Authorization: Bearer {Token}”

NOTE: The URLs that need to be purged can be as many as you want but they have to be in the body of the of the HTTP call

It is possible to execute the Purge from the Origin Push/Pull detail in Media Manager as well, in the Purge Cache section?

Can I obtain content poster through an API or link?

You can obtain your poster going to the following link:

https://webtools-{yourHostName}/image/{contentID}/poster?pictureprofile={pictureProfileName}&compression=85&format=JPEG

HOSTNAME: You can find it in any “embed” section of one of your content detail on Media Manager
PICTUREPROFILE (char): image processor profile settings, this field is required

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S

COMPRESSION (int): output quality, 0-100 (default 85), this field will override the pictureprofile setting

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S&compression=100

FORMAT (string): output format, JPG,JPEG,PNG,WebP, this field will override the pictureprofile setting

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S&format=PNG

Can I obtain content poster through an API or link?

You can obtain your poster going to the following link:

https://webtools-{yourHostName}/image/{contentID}/poster?pictureprofile={pictureProfileName}&compression=85&format=JPEG

HOSTNAME: You can find it in any “embed” section of one of your content detail on Media Manager
PICTUREPROFILE (char): image processor profile settings, this field is required

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S

COMPRESSION (int): output quality, 0-100 (default 85), this field will override the pictureprofile setting

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S&compression=100

FORMAT (string): output format, JPG,JPEG,PNG,WebP, this field will override the pictureprofile setting

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S&format=PNG

Can I obtain content poster through an API or link?

You can obtain your poster going to the following link:

https://webtools-{yourHostName}/image/{contentID}/poster?pictureprofile={pictureProfileName}&compression=85&format=JPEG

HOSTNAME: You can find it in any “embed” section of one of your content detail on Media Manager
PICTUREPROFILE (char): image processor profile settings, this field is required

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S

COMPRESSION (int): output quality, 0-100 (default 85), this field will override the pictureprofile setting

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S&compression=100

FORMAT (string): output format, JPG,JPEG,PNG,WebP, this field will override the pictureprofile setting

example: /image/{CONTENTID}/{#THUMB}?pictureprofile=S&format=PNG

Can I obtain content's thumbnails through an API or link?

You can obtain your thumbnails going to the following link:

https://webtools-{yourHostName}/image/{contentID}/{1 to 30}?size=L&compression=85&format=JPEG

HOSTNAME: You can find it in any “embed” section of one of your content detail on Media Manager
SIZE(char): output size, S (h=120px) – M (h=250px) – L (original size), example: /image/{CONTENTID}/{#THUMB}?size=S
COMPRESSION(int): output quality, 0-100 (default 85), example: /image/{CONTENTID}/{#THUMB}?compression=100
FORMAT(string): output format, JPG,JPEG,PNG,WebP, example: /image/{CONTENTID}/{#THUMB}?format=PNG

Can I obtain content's thumbnails through an API or link?

You can obtain your thumbnails going to the following link:

https://webtools-{yourHostName}/image/{contentID}/{1 to 30}?size=L&compression=85&format=JPEG

HOSTNAME: You can find it in any “embed” section of one of your content detail on Media Manager
SIZE(char): output size, S (h=120px) – M (h=250px) – L (original size), example: /image/{CONTENTID}/{#THUMB}?size=S
COMPRESSION(int): output quality, 0-100 (default 85), example: /image/{CONTENTID}/{#THUMB}?compression=100
FORMAT(string): output format, JPG,JPEG,PNG,WebP, example: /image/{CONTENTID}/{#THUMB}?format=PNG

Can I obtain content's thumbnails through an API or link?

You can obtain your thumbnails going to the following link:

https://webtools-{yourHostName}/image/{contentID}/{1 to 30}?size=L&compression=85&format=JPEG

HOSTNAME: You can find it in any “embed” section of one of your content detail on Media Manager
SIZE(char): output size, S (h=120px) – M (h=250px) – L (original size), example: /image/{CONTENTID}/{#THUMB}?size=S
COMPRESSION(int): output quality, 0-100 (default 85), example: /image/{CONTENTID}/{#THUMB}?compression=100
FORMAT(string): output format, JPG,JPEG,PNG,WebP, example: /image/{CONTENTID}/{#THUMB}?format=PNG

Can I get the download URL of a VOD content via API from a specific Property?

To get the source content link we need to call the following API depending on the content type:

VOD: Get Single On-Demand Content | https://api.msmdn.net/v2/mam/ondemand/{{contentID}}
LIVE: Get Live Event | https://api.msmdn.net/v2/mam/live/event/{{contentID}}
PLAYLIST: Get Playlist | https://api.msmdn.net/v2/mam/playlist/{{contentID}}

Every API has its own JSON section called embedUrlList which is an array set up as following:

“embedUrlList”: [
{
“hostName”: “xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net”,
“configuration”: 2,
“http”: {
“abr”: {
“hls”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/playlist.m3u8”,
“hss”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/Manifest”,
“dash”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/manifest.mpd”
},
“source”: {
“hls”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/playlist.m3u8”,
“hss”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/Manifest”,
“dash”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/manifest.mpd”,
“progressive”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original.mp4”
}

Can I get the download URL of a VOD content via API from a specific Property?

To get the source content link we need to call the following API depending on the content type:

VOD: Get Single On-Demand Content | https://api.msmdn.net/v2/mam/ondemand/{{contentID}}
LIVE: Get Live Event | https://api.msmdn.net/v2/mam/live/event/{{contentID}}
PLAYLIST: Get Playlist | https://api.msmdn.net/v2/mam/playlist/{{contentID}}

Every API has its own JSON section called embedUrlList which is an array set up as following:

“embedUrlList”: [
{
“hostName”: “xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net”,
“configuration”: 2,
“http”: {
“abr”: {
“hls”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/playlist.m3u8”,
“hss”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/Manifest”,
“dash”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/manifest.mpd”
},
“source”: {
“hls”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/playlist.m3u8”,
“hss”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/Manifest”,
“dash”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/manifest.mpd”,
“progressive”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original.mp4”
}

Can I get the download URL of a VOD content via API from a specific Property?

To get the source content link we need to call the following API depending on the content type:

VOD: Get Single On-Demand Content | https://api.msmdn.net/v2/mam/ondemand/{{contentID}}
LIVE: Get Live Event | https://api.msmdn.net/v2/mam/live/event/{{contentID}}
PLAYLIST: Get Playlist | https://api.msmdn.net/v2/mam/playlist/{{contentID}}

Every API has its own JSON section called embedUrlList which is an array set up as following:

“embedUrlList”: [
{
“hostName”: “xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net”,
“configuration”: 2,
“http”: {
“abr”: {
“hls”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/playlist.m3u8”,
“hss”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/Manifest”,
“dash”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/manifest.mpd”
},
“source”: {
“hls”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/playlist.m3u8”,
“hss”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/Manifest”,
“dash”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original/manifest.mpd”,
“progressive”: “http://xxxc2c7ab7454xxxxxxa99aa0282exxx.msvdn.net/vod/9WhaOfkSyXXX/original.mp4”
}

Which formats can I use for the Poster?

You can use the most common image format available with any resolution. The image processor will adapt it to the size and format requested through the picture profile and/or the image processor query string parameters.

Which formats can I use for the Poster?

You can use the most common image format available with any resolution. The image processor will adapt it to the size and format requested through the picture profile and/or the image processor query string parameters.

Which formats can I use for the Poster?

You can use the most common image format available with any resolution. The image processor will adapt it to the size and format requested through the picture profile and/or the image processor query string parameters.

Get tips & answers to the most important questions

Get tips & answers to the most important questions

Get tips & answers to the most important questions

Get tips & answers to the most important questions

Is it possible to re-encode every VOD in a specific folder or the Library root?

Is it possible to re-encode every VOD in a specific folder or the Library root?

Is it possible to trim a VOD twice?

Is it possible to trim a VOD twice?

Can I open two Properties at the same time

Can I open two Properties at the same time

Is it possible to auto play my content?

Is it possible to auto play my content?

Where I will find the VOD generated from my recorded Live?

Where I will find the VOD generated from my recorded Live?

How should I set my Keyframe/GOP for live?

How should I set my Keyframe/GOP for live?

What browsers are supported by Media Manager

What browsers are supported by Media Manager

Is Media Manager accessible from mobile devices?

Is Media Manager accessible from mobile devices?

What is the technical architecture of your service?

What is the technical architecture of your service?

Can you please describe the technical measures you adopted to ensure service continuity?

Can you please describe the technical measures you adopted to ensure service continuity?

What are the techical measures you adpot to protect data?

What are the techical measures you adpot to protect data?

Do you provide an escalation procedure to manage critical situations? Which contacts could we call in such a situation?

Do you provide an escalation procedure to manage critical situations? Which contacts could we call in such a situation?

In which hours do you provide a support service? In which languages?

In which hours do you provide a support service? In which languages?

What was the uptime of your platfor in the last year? And the longest outage?

What was the uptime of your platfor in the last year? And the longest outage?

Which reports do you provide to monitor the technical performance of your platform?

Which reports do you provide to monitor the technical performance of your platform?

What are the technical performance parameters of your platform? For instance, what is the video resolution? What is the maximum lag for the video stream? What is the minimum bandwidth requirements for attendees?

What are the technical performance parameters of your platform? For instance, what is the video resolution? What is the maximum lag for the video stream? What is the minimum bandwidth requirements for attendees?

Is it possible to restream my live events on social networks?

Is it possible to restream my live events on social networks?

Is it possible to extend the duration of the API token?

Is it possible to extend the duration of the API token?

How can I manually purge a Origin content from the CDN cache?

How can I manually purge a Origin content from the CDN cache?

Can I obtain content poster through an API or link?

Can I obtain content poster through an API or link?

Can I obtain content's thumbnails through an API or link?

Can I obtain content's thumbnails through an API or link?

Can I get the download URL of a VOD content via API from a specific Property?

Can I get the download URL of a VOD content via API from a specific Property?

Which formats can I use for the Poster?

Which formats can I use for the Poster?

Can't find an answer? Contact us

Can't find an answer? Contact us

Can't find an answer? Contact us

Can't find an answer? Contact us